Shipping & Delivery Info

IN STORE & WAREHOUSE PICKUP:

This option is free of charge, and does not include assembly.

• A confirmation email will be sent once the order is available for pick up.
• The original or electronic receipt must be presented upon pick up. I.D. and purchasing CC will be needed for all online orders.
• The customer must arrive with a vehicle of sufficient size to securely transport the merchandise in it's original packaging. If this is not met the customer will be asked to sign a waiver accepting the product as-is, indicating the possibility of return has been made null and void.
• Please ensure you bring help if you are unable to load your order in yourself, we will be there to assist you but we are unable to do it all ourselves.
• If the order has not been collected within 30 days of notification, a monthy storage fee equal to 2% of the order value (or a minimum of $150) will be charged to the customer.

DELIVERY SERVICES:

Casalife offers various delivery options for online and instore orders, but only in the provinces of Ontario. For delivery to another province, please contact shop@casalife.com or use the “Request a Quote” feature and they will get the delivery fee depending on the items selected.

DROP DELIVERY:

• Once your order becomes available a confirmation email will be sent asking you to call out delivery team to book your 4 hour window.
• Product will be delivered to the point of entry of your home or condo building, up to 5 items (additional items will be subject to a charge).
• Drop delivery does not inculde de-boxing or assembly of your items.

WHITE GLOVE DELIVERY:

• Once your order becomes available a confirmation email will be sent asking you to call out delivery team to book your 4 hour window.
• Product will be delivered and assembled to the room of your choice, up to 5 items (additional items will be subject to a charge).
• All garbage and debris will be removed from the premises that is made from the delivery.
• We will not move or remove any of your pre-existing furniture.

DELIVERY PROCEDURES:

BEFORE PLACING YOUR ORDER:

• In order to ensure a smooth and easy delivery, please make sure to measure the height and width of hallways and access points in your home. This includes stairways and elevators.
• Please ensure that your ordered products can easily fit in or through all of these areas, dimensions can be found on the website or by contacting a member of our sales staff.
• Failure to do so will result in the delivery fees not being reimbursed and you will be charged a restocking fees to return the product.

ONCE YOUR ORDER ARRIVES:

• You will be invoiced and asked to call the delivery department to book your delivery. Upon booking you will be given a 4 hour delivery window (to be narrowed down the morning of delivery)
• Please make sure we are well aware in advance of any restrictions or complications you think you might have, i.e. extra flights of stairs or difficult maneuvers. As we like to allot the right amount of delivery time to every order so we are not running late on other deliveries.
• Failure to do so might require us to come back and a re-booking fee will be charged.
• If the order has not been collected within 30 days of notification, a monthy storage fee equal to 2% of the order value (or a minimum of $150) will be charged to the customer.
• If you need to reschedule your delivery, it must be done 24 hours before the date of delviery (excluding Tuesday deliveries, that must be done by 3pm on Saturday).

DAY OF DELIVERY:

We strive to keep our deliveries on schedule as we know your time is valuable, customers play a large role in how the day goes. We ask that you consider the following.

• There is adequate parking and access to the building to accept the delivery, if the truck has nowhere to park we are unable to fulfill the delivery.
• Please make sure your driveway is clear or your loading dock is available, this includes ensuring snow has been cleared from walkways and driveways.
• Failure to do so will result in us cancelling the delivery and there will be a re-booking fee for the second attempt.
• The elevator is booked for the scheduled window.
• The area where the item is being delivered to / set up in is clear and accessible. Our delivery drivers will not remove or move your existing furniture.
• Failure to do so will result in us cancelling the delivery and there will be a re-booking fee for the second attempt.
• The drivers will give you a call when they are on route to your location and then again once they arrive, if you do not answer they will wait for 10 minutes before moving on to the next call.
• There will be a re-booking fee for the second attempt.
• If we are running behind due to unforeseen circumstances our delivery team will give you a call to let you know, at that time you may ask to be re-booked if the delay will be an issue.